Refund Policy
Try first, then buy: the 30-day trial has every Pro feature and needs no payment. If a paid licence still isn't right for you, ask within 14 days of paying (7 days for a Project Pass) and we refund it in full.
What can be refunded
| Purchase | Refund |
|---|---|
| Essentials or Pro, yearly: first purchase | Full refund if you ask within 14 days of payment |
| Essentials or Pro, yearly: a renewal | Full refund if you ask within 14 days of the renewal charge |
| Essentials or Pro, monthly | Full refund of your first month if you ask within 14 days. Later months: cancel any time and nothing more is charged; the month already paid isn't refunded |
| Perpetual (and its first year of updates) | Full refund if you ask within 14 days of payment |
| Perpetual updates renewal | Full refund if you ask within 14 days of the renewal charge |
| Project Pass | Full refund if you ask within 7 days of payment |
When a licence is refunded, it is cancelled and Aleph on your computers switches to Reader mode, which still opens and prints your files.
Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
How to ask
- Bought in Canada: email sales@alephvessel.com with your licence ID or the email address you bought with.
- Bought outside Canada (through Paddle): Paddle.com is the Merchant of Record and handles returns. Use the link in your Paddle receipt, or paddle.net, or email us and we will arrange it with Paddle.
Cancelling a subscription
You can cancel any time by emailing sales@alephvessel.com. Outside Canada you can also cancel from the link in your Paddle receipt. Your licence keeps working to the end of the period you've paid for and isn't renewed. Cancelling isn't a refund; to get money back, ask within the times above.
Your rights
This policy doesn't reduce any rights you have under consumer protection law where you live. If a calculation error in Aleph makes a licence unusable for you and we can't fix it, contact us even outside these times.