Privacy Policy
In short:
- We collect only what we need to sell you a licence and keep it working.
- Your vessel files and calculations never leave your computer.
- We don't use advertising or tracking cookies, and we don't sell personal information.
This policy explains how 2336002 Alberta Ltd., trading as Aleph, handles personal information. We follow Alberta's Personal Information Protection Act and, where it applies, Canada's Personal Information Protection and Electronic Documents Act.
What we collect and why
| Information | Why |
|---|---|
| Name, company, email address, and country or province, when you buy or ask for a quote | To issue and email your licence, invoice you, apply the right sales tax, and answer you |
| Your licence key, licence ID, tier, seats and dates | To run your licence and its renewals |
| For each activated computer: its machine ID (a code Aleph derives from the computer, not your name), the computer's name, and when it was activated and last checked in | To count seats, let you move a licence between computers, and deliver renewals |
| Emails you send us | To answer you and keep a record of support |
| Technical records our hosting keeps when the website or Aleph contacts our service, such as IP address, browser type and time | Security, preventing abuse, and fixing faults |
What we don't collect. We never receive your card number; Stripe and Paddle handle payments. Aleph sends only your licence key, machine ID and computer name to our licence service, and only when it activates, deactivates or checks for licence changes. Your vessel files, inputs, results and reports are not sent to us.
The website uses no analytics, advertising or tracking cookies. It remembers your currency choice in your own browser; that never reaches us. Stripe and Paddle use their own cookies on their checkout pages to process payments and prevent fraud.
Who handles it for us
We use these service providers. Each handles personal information only to provide its service to us:
| Provider | What it does |
|---|---|
| Cloudflare | Hosts the website, the licence service and its database, and the installer download; forwards email sent to our addresses |
| Stripe | Takes card payments in Canada and calculates sales tax |
| Paddle.com | Sells to customers outside Canada as Merchant of Record, and handles their payments, tax and refunds under its own privacy policy |
| Resend | Sends licence-key emails |
These providers may store and process information outside Canada, including in the United States, where it may be accessible to authorities under local law. We may also disclose information when the law requires it, or to our professional advisers, such as our accountant.
How long we keep it
- Licence and purchase records: while your licence is active, then for 7 years after it ends, for tax and accounting.
- Records of computers you've deactivated: up to 2 years.
- Support emails: up to 3 years after the last contact.
- Hosting technical records: kept for short periods by our providers.
Your choices and rights
You can ask to see the personal information we hold about you, have it corrected, or withdraw consent to uses that aren't needed for your licence, such as product news. We answer within 30 days. If you're not satisfied, you can complain to the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.
We only email you about your licence (keys, renewals, important changes) unless you ask for product news; every news email has an unsubscribe link.
Security
Licence records are kept by our hosting provider with access limited to us. Licence files are digitally signed so they can't be altered. No system is perfectly secure; if a breach puts your information at real risk, we will tell you and the regulator as the law requires.
Contact
Privacy questions or requests: sales@alephvessel.com, or 2336002 Alberta Ltd., 407 Crescent Blvd SW, Calgary, Alberta T2S 1K6, Canada.
We may update this policy; the effective date above shows the latest version.